Terms and Conditions

These site terms explain the main rules for accessing and using Zumo Casino’s website, your player account, the games, promotions, and related services (together, the “Services”). Zumo Casino is operated by Kinetix Ventures, Inc.

By visiting, registering, or using the Services, you agree to follow these conditions of use. The goal here is clarity and fairness - so you know what to expect from the platform, and what the platform expects from you.

If you do not agree with these account rules, please do not create an account or use the Services.

Who can use Zumo Casino (adults only)

Zumo Casino is intended for adults. You must be at least 21 years old, or the legal gambling age where you are located, whichever is higher.

You are responsible for making sure that using an online sweepstakes-style casino is lawful in your jurisdiction. Access may be restricted or unavailable in certain states, regions, or locations, and those restrictions can change over time as rules, guidance, or operational decisions change.

The Services are void where prohibited.

Sweepstakes model basics: Gold Coins, Sweeps Coins, and Gems

Zumo Casino operates as a sweepstakes-model social casino. That means gameplay uses virtual currencies, not traditional real-money wagering.

• Gold Coins (GC) are for entertainment play only and have no cash value.
• Sweeps Coins (SC) are promotional, prize-eligible coins that may be redeemed for cash prizes after eligibility conditions are met.
• Gems are an earned currency tied to SC gameplay and can be used for certain in-platform rewards.

No purchase is required to play or to obtain SC. An Alternative Method of Entry is available as described in the applicable sweepstakes rules.

Account signup rules that keep things simple

To use most features, you will need to create a player account. When you register, you agree that:

You will provide accurate, current information, and you will keep it updated. Your account must be registered in your own name, and you may only create and use the number of accounts permitted by the operator.

If we reasonably believe an account was created using false details, belongs to someone else, or is being used to bypass restrictions, we may limit access, suspend certain features, or close the account after review.

Identity checks (verification) before purchases or redemptions

To protect players and the platform, Zumo Casino may request verification at different points, including before coin purchases and before any prize redemption.

Verification may include requesting documents or information to confirm:

Your identity and age, your address, your email or phone number, and that you own or control the payment method used. In some cases, we may also request additional details to comply with security checks, fraud prevention, and other compliance obligations.

If verification is incomplete, delayed, or unsuccessful, some features may be limited until the review is finished.

Your account is yours - keep it secure

You are responsible for protecting your login details and for all activity that happens through your account.

Accounts are personal. You may not share, transfer, sell, or allow someone else to use your account, including friends or family members. If you believe your account has been accessed without your permission, contact support as soon as possible so we can help you secure it.

Purchases, redemptions, and balances (what to expect)

Available purchase methods, processing times, limits, and eligibility can vary by location, account status, and verification status. Zumo Casino may offer payment methods such as Apple Pay, Google Pay, Visa, MasterCard, and bank transfer when available, but we cannot guarantee every method will be available at all times or in every location.

Redemption requests for SC may be reviewed before approval. Reasonable checks can include verifying your identity, confirming playthrough eligibility, reviewing account activity for fraud prevention, and confirming that your account information matches your redemption details.

Redemption limits and key SC rules

Sweeps Coin redemption is subject to rules designed to support fairness and security, including:

A minimum of 100 SC per redemption request. Redemption request frequency limits apply (for example, a maximum of one request per day), and redemption caps may apply daily, weekly, and monthly. In addition, the maximum SC that can be won per day may be limited regardless of the source.

Gold Coins are not redeemable and have no cash value.

Bonus offers and promotions (read the bonus terms each time)

Zumo Casino may offer promotions such as registration bonuses, first-purchase offers, daily login rewards, wheel spins, referral rewards, VIP benefits, free spins, and mail-in entry rewards. Promotions may be subject to additional bonus terms, which can include:

Eligibility requirements, location restrictions, time limits, game restrictions, playthrough requirements before SC becomes redeemable, and maximum redemption, conversion, or withdrawal-style limits where applicable to sweepstakes prizes.

Promotions may be changed, paused, limited, or removed at any time. If a specific promotion has its own rules, those rules apply in addition to these site terms.

Games, features, and access can change (and sometimes go offline)

We aim to provide steady access to games and account features, but we do not promise uninterrupted service. Availability can depend on your device, operating system, browser, location, internet connection, scheduled maintenance, software updates, and technical issues.

Some games, promotions, or features may be added, removed, suspended, or limited. Gameplay and content can also vary by location.

Fair play rules: what’s not allowed

To keep the platform safe and balanced for everyone, you agree not to misuse the Services. Prohibited behavior includes:

Using the platform for unlawful purposes, providing false or misleading information, attempting to manipulate games or promotions, collusion or coordinated play designed to exploit offers, fraud, chargeback abuse, or any attempt to gain an unfair advantage.

You may not use unauthorized software, scripts, bots, automation tools, or other methods that interfere with normal gameplay or platform operations. You also may not allow anyone else to use your account.

When Zumo Casino may limit features, suspend access, or close an account

If we reasonably believe these platform rules have been broken, verification is incomplete, or misuse has occurred, we may take steps that fit the situation, such as:

Refusing service in a specific location, limiting access to certain features, removing eligibility for a promotion, holding a transaction for review, pausing redemption processing, or closing an account after review.

We aim to apply these measures in a fair, consistent way, and to focus on player protection, fraud prevention, and platform integrity.

Errors and technical issues: how they’re handled

From time to time, technical or human errors can happen - including display mistakes, incorrect balances, pricing issues in the shop, bonus crediting errors, game malfunctions, or interrupted sessions.

When obvious errors occur, Zumo Casino may correct them and address the impact in a reasonable way. This can include adjusting an incorrect balance, voiding affected bonus credits, or restoring an account state when possible. If you notice something that looks wrong, reach out to support promptly so it can be reviewed.

Responsible gaming: play for entertainment, keep it in balance

Gambling-style games should be treated as entertainment, not as a way to make money. If playing stops feeling fun, take a break.

Zumo Casino may offer responsible social gaming tools, such as limits, time-outs, or self-exclusion options. For more guidance and tools, review our Responsible Gaming page at /responsible-gaming.

Intellectual property and permitted use of the site

The website design, branding, text, graphics, software elements, and other original content on Zumo Casino are owned by the operator or used under license.

You may use the Services for personal, non-commercial entertainment. You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content without written permission, except where allowed by law.

Third-party providers and external services

Some games, payment tools, analytics, identity checks, and other platform features may be provided by third parties. Those providers may have their own operational limits, downtime, or requirements.

Zumo Casino is not responsible for third-party interruptions outside of our reasonable control, but we will work to restore normal access where possible.

Liability limits in plain language

Zumo Casino is not responsible for losses or damages caused by factors such as:

Internet or device issues on your side, unsupported devices or browsers, user error, third-party outages, service interruptions, payment network delays, force majeure events, or misuse of the Services.

Nothing in these terms limits rights that cannot be limited under applicable law. If a limitation is not enforceable in your jurisdiction, it will apply to the maximum extent allowed.

No guarantees about constant availability

The Services are provided on an “as is” and “as available” basis. We work to keep the platform stable and secure, but we cannot guarantee uninterrupted access, continuous availability of every game or payment option, or error-free operation at all times.

Updates to these conditions of use

Zumo Casino may update these service terms from time to time to reflect platform changes, new features, security updates, or operational needs.

The latest version posted on the website applies from the date it is published, unless a different effective date is stated. We recommend checking this page periodically so you stay current.

Related policies you should also review

These site terms work alongside other important policies and rules posted on the website, which may include:

The Privacy Policy at /privacy-policy, bonus-specific rules, sweepstakes rules (including Alternative Method of Entry details), an anti-money laundering and know your customer policy where applicable, and the Cookie Policy.

If there is a conflict between these general terms and a specific promotion or sweepstakes rule, the specific rule will control for that topic.

Contact Zumo Casino support

If you have questions about these terms, your account, verification, or redemptions, contact our support team using the official channels, including email at support@zumo.us.com.

Using Zumo Casino should feel clear and straightforward. These rules are here to set fair expectations, protect players, and keep the platform running in a balanced, responsible way. Continued use of the Services means you accept the current version of these terms.